Terms and Conditions

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 Last updated: November 2025

Welcome to Hey, You Okay? (“we”, “our”, “us”).

These Terms and Conditions (“Terms”) outline how you can use our website https://heyyouokay.co.uk and purchase our products.

By accessing our website or placing an order, you agree to these Terms in full. Please read them carefully before using our site.

Contact details:

📧 leah@heyyouokay.co.uk

🌐 https://heyyouokay.co.uk

By using our website, you agree to:

• Use it only for lawful purposes and not to violate any applicable UK or international law.
   
• Not attempt to gain unauthorised access to any part of the site or server.
   
• Not reproduce, copy, or resell any part of our website content without written permission.
   

We reserve the right to suspend or terminate access if misuse occurs.

• All products listed on our website are subject to availability.
   
• Product images are for illustrative purposes only. Colours and packaging may vary slightly.
   
• We reserve the right to update or discontinue products without prior notice.
   

• All prices are shown in GBP (£) and include UK VAT (where applicable).
   
• We reserve the right to change prices at any time; however, changes will not affect confirmed orders.
   
• Payment must be made in full at the time of ordering via our approved payment methods.
   
• We do not store or have access to your full payment card details. Transactions are processed securely by our third-party payment provider.
   

• When you place an order, you’ll receive an email confirmation acknowledging receipt.
   
• Your order is accepted once we dispatch your items — at which point a contract is formed between you and us.
   
• We reserve the right to refuse any order if payment cannot be processed, the item is out of stock, or there are other legitimate reasons.
   

• We currently deliver within the UK.
   
• Delivery times are estimates and may vary during busy periods.
   
• Once dispatched, we are not responsible for delays caused by postal or courier services.
   
• Please ensure your delivery address is accurate — we cannot be held responsible for parcels sent to incorrect addresses provided by you.
   

We hope you love your order, but if not, you may request a return or refund in line with UK consumer law.

Returns:

• You may return unused, unopened items within 14 days of delivery for a refund or exchange.
   
• To arrange a return, please contact us at orders@heyyouokay.co.uk
   
• You are responsible for return postage unless the item is faulty or damaged.
   

Refunds:

• Refunds will be processed to your original payment method within 10 working days of receiving the returned item.
   
• We cannot refund products that have been used, personalised, or contain perishable goods (e.g., food or bath products) for hygiene reasons, unless faulty.
   

Cancellations:

• Orders can be cancelled prior to dispatch. Once shipped, you’ll need to follow the returns process.
   

If your product arrives damaged or faulty:

• Please contact us within 7 days of delivery with details and photos of the issue.
   
• We will arrange a replacement or full refund (including postage costs).
   

All content on this website — including text, images, logos, branding, and graphics — is the property of Hey, You Okay? or its licensors and is protected by copyright laws.

You may not reproduce or distribute our materials without prior written consent.

• We are not liable for any indirect, incidental, or consequential damages arising from use of our website or products.
   
• Our total liability for any claim relating to your purchase is limited to the price you paid for that product.
   
• Nothing in these Terms limits our liability for death or personal injury caused by negligence, or for fraud or fraudulent misrepresentation.
   

Your personal information is handled in accordance with our Privacy Policy.

By using our website or placing an order, you agree to our data practices as described in that policy.

Our website may contain links to other sites we do not control. We are not responsible for their content or privacy practices.

These Terms are governed by the laws of England and Wales.

Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

We may update these Terms from time to time. The latest version will always be available on our website. By continuing to use our site, you accept any updated Terms.

If you have any questions about these Terms or your order, please contact:

📧 leah@heyyouokay.co.uk

🌐 https://heyyouokay.co.uk