Privacy Policy

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Welcome to Hey, You Okay? (“we”, “us”, or “our”). We value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website https://heyyouokay.co.uk or make a purchase from us.

1. Who We Are

Hey, You Okay? is a UK-based online store offering mental wellness gifts and self-care hampers.

Our contact details are:

Email: leah@heyyouokay.co.uk

Website: https://heyyouokay.co.uk

We are the data controller responsible for your personal data under the UK General Data Protection Regulation (UK GDPR).

2. Information We Collect

We may collect and process the following types of personal data:

a. Information you provide to us directly:

• Name, email address, phone number, and postal address (for order fulfilment).
• Payment details (processed securely via third-party payment providers).
• Any correspondence you send to us (e.g., through email or contact forms).

b. Information collected automatically:

• Your IP address, browser type, and usage data when visiting our website.
• Cookies and similar tracking technologies to improve user experience and site performance.

3. How We Use Your Information

We use your data for the following purposes:

• To process and deliver your orders.
• To provide customer support and respond to enquiries.
• To send order updates and service communications.
• To improve our website, products, and services.
• To comply with legal obligations (e.g., accounting, tax, or fraud prevention).

We do not sell or rent your personal data to third parties.

4. Legal Bases for Processing

We process your personal data under the following lawful bases:

• Contractual necessity – to fulfil an order or service you’ve requested.
• Legitimate interests – to improve our website and business operations.
• Legal obligation – to comply with laws and regulations.
• Consent – when you subscribe to marketing or newsletters (you may withdraw consent at any time).

5. Sharing Your Information

We may share your personal data only with:

• Service providers who help us operate our business (e.g., website hosting via GoDaddy, payment processors, couriers).
• Professional advisors (e.g., accountants or legal consultants, if necessary).
• Authorities if required by law.

All third parties are required to respect your data and use it only for the purpose it was provided.

6. Cookies

Our website uses cookies to:

• Ensure the website functions correctly.
• Improve performance and user experience.
• Analyse traffic and usage trends.

You can manage or disable cookies through your browser settings. For more details, see our Cookie Policy (coming soon or available separately if you have one).

7. Data Retention

We retain your personal data only for as long as necessary to:

• Fulfil the purposes described in this policy.
• Comply with legal and accounting requirements.

Typically, we retain order information for up to six years for tax and legal record-keeping.

8. Your Rights

Under the UK GDPR, you have the following rights:

• To access a copy of your personal data.
• To request correction or deletion of inaccurate data.
• To object to or restrict certain types of processing.
• To withdraw consent for marketing at any time.
• To request data portability in some cases.

You can exercise your rights by emailing us at leah@heyyouokay.co.uk.

If you are unhappy with how we handle your data, you also have the right to complain to the Information Commissioner’s Office (ICO) at www.ico.org.uk.

9. Data Security

We take appropriate technical and organisational measures to protect your personal data from loss, misuse, or unauthorised access.

All payments are processed securely through third-party providers, and we do not store full payment card details on our systems.

10. International Transfers

As our website is hosted via GoDaddy, your data may be transferred or stored outside the UK. In such cases, we ensure that appropriate safeguards (such as standard contractual clauses) are in place to protect your information.

11. Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in our business or legal obligations. The latest version will always be posted on our website, with the updated date at the top.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or your data, please contact us at:

📧 leah@heyyouokay.co.uk

🌐 https://heyyouokay.co.uk