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Support & Information
Whether you’re here because something’s not quite right with an order or because you aren’t feeling quite right — you’re in the right place.
Order Support 💌
If there’s an issue with your order (delivery delays, damaged items, missing bits, or you’re just unsure about something), please don’t stress — we've got you covered with our order support.
You can get in touch by:
Email: orders@heyyouokay.co.uk
Chat Bot (Message icon on the bottom right of your screen)
The contact form on the home page
Any of our social media pages (Select any of the social media icons on the bottom of the home page)
We aim to reply within 1–2 working days, and we'll always do our best to sort things quickly, kindly, and fairly. Small business = real human on the other end.
If You’re Struggling Right Now 🌱
Hey, you okay? exists because life can be heavy sometimes — and while our products are designed/sourced to bring comfort, distraction, and small moments of calm, we know they’re not a replacement for genuine mental health support.
If you’re struggling with your mental health, you don’t have to deal with it alone.
Immediate Support (UK)
If you feel unsafe or at risk right now:
Call 999 in an emergency
Samaritans: Call 116 123 (free, 24/7)
Text SHOUT to 85258 for free, confidential text support (24/7)
Ongoing & Community Support
You might find these community support resources helpful for longer-term or local support:
NHS Talking Therapies (IAPT): Self-referral for anxiety, depression & more
Mind: Information, local groups, and support services
Rethink Mental Illness: Practical advice and peer support
Local community groups: Libraries, community centres, and charities often run low-cost or free wellbeing groups
If you’re unsure where to start, your GP can help guide you to the right services — even if you don’t know how to explain how you’re feeling yet.
A Gentle Reminder 🤍
You don’t need to be “bad enough” to ask for help.
You don’t need the right words.
And you don’t need to carry everything on your own.
If all this page does today is remind you that someone cares — then it’s done its job.
Important Note & Disclaimer
Hey, You Okay? is a small business focused on comfort, creativity, and wellbeing through thoughtfully curated products and experiences.
While our items are designed to support self-care and emotional wellbeing, they are not a substitute for professional mental health care, medical advice, diagnosis, or treatment.
We are unable to provide crisis support, therapy, or personalised mental health advice. If you are experiencing distress, worsening symptoms, or feel at risk, please seek support from a qualified professional or one of the services listed above.
By using this website and purchasing from Hey, You Okay?, you acknowledge that all information shared here is for general support and signposting purposes only.
Asking for help is a strength — and reaching out to the right support can make a real difference.